If you want to record telephone calls or in room chats but you are apprehensive about using new digital technology, rest easy because cassette recording is not dead! Granted digital technology is easy to form, straightforward to edit and easy to send. A cassette phone recorder is still just as trusty and cassettes are very good for keeping records of your chats.
If you have got an employee that has been terminated that calls in, it's a good idea for your human resources dep. to record all talks with employees. Employing a phone recorder guarantees that all communications are kept professional and that any grievances can be addressed and everybody can be on precisely the same page in regards to what was recounted in a selected conversation when it's recorded. That way there can be nothing misconstrued or otherwise twisted at a later date.
Have you got a buyer service department? Letting your customers know when they call in that their phone calls might be recorded for training purposes is a brilliant idea and wonderful for helping train your purchaser service delegates as to exactly how your customers should ( or should not ) be treated . Some phone recorder devices have caught customers losing it with reps and the rep handling the situation with complete professionalism. Other calls have caught reps being degrading or aggressive towards buyers. This is inappropriate and as every customer service rep is an ambassador for your company, so you want them to extend the uttermost in respect and good manners towards every shopper ; irrespective of how annoyed or sad that specific consumer is. Using cassette phone recorders to tape these calls can be very helpful for training and you can also make copies to send to other regions if you have multiple offices. Make sure that everybody knows the right way to treat your customers and customers.
The pricing for a cassette phone call recorder will run you around $100 in most cases and will pay for itself in the shape of training and helping your company avoid lawsuits of the most frivolous nature ( also sometimes called "he revealed, she announced" suits ). If you are not prepared to make the leap to digital technology, make your next security related purchase a cassette phone recorder, you'll be glad that you did.
